Sales Administrator

  • Office based role, competitive remuneration, opportunity for bonuses
  • Growing business. Diverse and fast-paced. Training and support provided
  • Full-time, permanent role

About us

At Live Life Alarms we believe that people should Live the Life they deserve and are dedicated to improving people’s quality of life. We provide peace of mind to elderly Australians and their families through our Mobile Medical Alarm Device. Our device works on the Telstra network with in-built GPS tracking so our customers can maintain their independence and live their lives without fear. Our device allows the wearer to contact up to 6 family members (including 000) in the event of a fall or emergency situation. Our modern office is located in Toronto, NSW, close to the esplanade and to nearby shops and cafes. Parking is free and just steps from the office.

About the role

Due to an increase in our customer base and a number of internal promotions, we are looking for a superstar Sales Administrator to join our Renewals Team. Our Renewals Team coordinate and assist our customers with payment of an annual fee, allowing their service to remain active.

In this role, you will work as part of the team to ensure all customers are contacted, renewal payments are taken and, where necessary, accounts are closed, working to a strict schedule. You will also be responsible for:

  • Liaising with B2B and B2C customers via phone and email in a high volume environment
  • Updating customer records in our CRM (Salesforce)
  • Performing general data entry with high level of accuracy
  • Preparing, printing and sending correspondence via mail
  • Building strong working relationships with our B2B customers to ensure the efficient payment of accounts
  • Preparing and reviewing Salesforce reports to demonstrate achievement of team KPIs

About You

Along with excellent communication skills, you will have a background in customer service and will enjoy working with others to meet KPI’s, using your positive attitude and energy. You will also hold:

  • Experience managing and updating customer records in a CRM, using a high level of attention to detail
  • Experience taking a high volume of inbound calls
  • Strong relationship building skills and a willingness to make outbound calls to existing customers
  • High level organisational skills, ability to effectively prioritise and task switch as required

Previous Salesforce experience highly regarded, as will experience with making outbound customer calls.

What can we offer you?

As a Company, we have a product that really makes a positive difference in the lives of others. Our Employees achieve a high level of job satisfaction in helping our customers to Life the Life that they Deserve. Our business is an Australian-owned Company, employing local staff. Our values – Simplicity. Respect, Empathy and Kindness, to Win as a Team and Commitment to detail are engrained into how we work. Our welcoming workplace culture is strengthened by our wonderful people and the staff benefits we invest in, including:

  • Annual wage reviews and the opportunity for bonuses (for this role)
  • Bright, modern and spacious offices, excellent staff facilities with free parking just steps away
  • A staff committee, organising treats, birthday and event celebrations throughout the year
  • Additional employee rewards and recognition
  • Wellbeing Wednesdays
  • A free and confidential Employee Assistance Program
  • A fun and close – knit team environment
  • Flexibility to help manage work-life balance

Next Steps

This is an exciting opportunity to join a growing organisation where you can truly make a difference in people’s lives. If this sounds like the right role for you, please fill out the form.

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