Prepaid Credit (Telstra network) – Information
Pay as you go credit – From just $15 a Year.
As part of your purchase your Mobile Alarm comes with an installed SIM card. Along with a mobile phone number for your pendant you will have a prepaid credit amount of $20 loaded. This will be applied to your ‘Pay As You Go’ account. This credit lasts for 365 days from activation. The Mobile Alarm does not come locked to any network so you can choose to use a Telstra SIM card instead. We’ll set it all up for you so your alarm is ready to go out of the box. After the first year simply apply a $15 recharge voucher to keep your Mobile Alarm active for another year. This is very easy to do – it can be done in less than a minute by either logging into the mobile account we set up for you, clicking the recharge button on the free app on your mobile phone or tablet or by applying a $15 voucher from a local store.
Checking and topping up your credit
It is a good idea to check on your remaining credit regularly to make sure you have enough remaining. You can do this online, by checking the app or by calling the 1300 number included in your package paperwork.
LiveLife Alarms is not able to top your credit up for you due to privacy reasons. Remember the Mobile account is in the purchaser‘s name and we do not keep a record of how much credit you have remaining.
What happens if my prepaid credit runs out
If the credit runs out the pendant will not be able to call out to the emergency contact numbers and send the help messages. Other features that require voice calls and text messages will not operate until you top up with some more prepaid credit. You’ll still be able to call 000 if the SIM card is still active.
How much credit will the pendant normally use?
When you use the Mobile Alarm simply as a medical type alert when help is needed, the $15 should be enough to last a whole year. You use credit up when the pendant dials out to your emergency contacts and someone answers. You also use credit up when the pendant sends text messages. Incoming calls are not charged for.
What could cause the pendant to use credit much quicker?
The main way you can use up your credit quicker is by using the ‘Side Talk Button’ feature. This features allows you to press the side ‘Talk’ button and make a call to a nominated person in your emergency contact list. When you do this you are using the pendant just like a mobile phone and normal call charges of 12c per minute apply.
Is there any ongoing charges?
No there are no contracts, monthly plan fees or ongoing charges. You will have to top up the prepaid credit before the period of 365 days expires. You should do this a few days before the 365 days has expired to be safe.
Will my credit card be debited at any time?
Your Mobile account is a ‘Pay As You Go’ arrangement so you will not be charged any costs apart from the initial purchase price of the LiveLife Mobile Alarm.