Pendant: Frequently Asked Questions

The LiveLife Mobile Alarm is a 4G personal emergency alarm pendant designed for seniors and vulnerable Australians. When the SOS/Heart button is pressed, it sends a GPS location text message to your emergency contacts and then begins calling them in order until someone answers. You can speak directly through the pendant using its built-in speaker and microphone. It’s very simple to use.

When the SOS/Heart button is pressed:

• The device vibrates and announces that help is being called.
• It sends your GPS location by SMS to your emergency contacts.
• It calls your contacts one by one.
• You can speak hands-free through the pendant.

It is ideal for:

• Older Australians living independently
• People at risk of falls
• Those without a landline
• NDIS participants
• Support at Home participants (formerly Home Care Package)
• People with medical conditions

It is suitable for use both at home and while out and about.

No. The device calls the emergency contacts you choose.

There are no monitoring contracts and no monthly monitoring fees unless optional 24/7 professional monitoring is selected.

Yes. You can include 000 as one of the emergency contacts. Please be aware that 000 will not receive the help text message and the location on Google Maps. We will, however, upload the wearers name and address to the emergency services database so that it corresponds to the mobile phone number of your Live Life Alarm.

We recommend you have a family member or friend included as the first contact (default contact) as the side talk button allows the wearer to call the first contact at any time. When 000 is included as a contact people often have the following calling sequence setup:

1. A family member: perhaps someone who is living close by or is the often the most available to help.
2. Another family member, friend, carer or neighbor.
3. 000 Emergency services.

Please watch this video below to see how to test your mobile alarm with 000.

The pendant has a built-in fall detection feature that is designed to detect unbroken falls or the kind of fall more likely to result in unconsciousness. It measures the impact, angle and speed of a fall in order to ascertain if a fall has probably occurred.

When it detects a fall the pendant will announce in a loud , clear voice “Fall has been detected, click the SOS/Heart button to cancel the fall alert sequence”. This will be repeated twice before sending out ‘fall down alert’ text messages to the programmed emergency contacts and the alarm will then start calling them. Fall detection technology is not perfect and false alarms can occur, however, the wearer will be given the chance to cancel the fall alert if it is a false alarm. Fall detection can be turned off by sending a simple text command to the pendant from a mobile phone or the fall detection can be made less or more sensitive by the user. The LiveLife Alarm cannot detect every fall, as every fall is different. For example, It may not be activated automatically if someones fall is blocked by an object, they brace themselves as they fall or perhaps if they slump or roll to the floor. If you are conscious and able to, it is recommended to press the personal alarm manually, with one short, sharp press. In your user manual you will find instructions on how to increase or decrease the sensitivity of the fall detection on your LiveLife Alarm. You can read more about how fall detection works by clicking here. Fall detection may not detect every fall and should not be relied upon as the sole means of protection.

Please watch this video below that explains how fall detection works.

Yes. Fall detection is an optional feature that we can easily turn off during the setup up of your Mobile Alarm. It is turned on by default. You can request to have fall detection turned off when we discuss your needs and order on the phone.

To turn it off you simply send a command to the pendant via a text message from a mobile phone. Instructions are included. If you’re worried your fall alert is going off too easily then check page 14 of the user manual   for instructions on how to increase or decrease the fall alert sensitivity settings.

The SOS/Heart help button is recessed making it hard to press accidentally. To activate the help calling sequence the button must be clicked or pressed. It will vibrate and a  voice will announce  “Your mobile alarm has been activated. Click the SOS/Heart button to cancel the call sequence”, to let you know it has been activated. This  smart voice guide   will repeat this sentence twice, allowing you time to click the SOS/Heart button should you wish to cancel the emergency texts and calls before they begin.

No. The LiveLife Mobile Alarm is a personal emergency communication device. It does not provide medical monitoring or diagnosis.

The LiveLife Mobile Alarm works wherever there is compatible 4G Australian mobile coverage.

Location services function using a combination of GPS, Wi-Fi positioning and Bluetooth proximity (when within range of the docking station beacon).

Performance depends on signal strength and surrounding conditions.

The device uses multiple location technologies to improve accuracy:

• GPS – Best for outdoor location tracking
• Wi-Fi positioning – Assists location indoors where GPS signal may be weaker
• Bluetooth beacon proximity – When within approximately 20 metres of the docking station, the device can use Bluetooth proximity to confirm it is at home

When an alert is triggered, the most accurate available location information is sent to emergency contacts.

Yes. The pendant includes an activated SIM card and mobile connectivity.

Emergency calls and GPS alerts require mobile coverage. If coverage is temporarily unavailable, the device will reconnect when signal returns.

Location accuracy depends on the environment.

• Outdoors: GPS typically provides the most precise location
• Indoors: Wi-Fi and network positioning assist
• At home: Bluetooth proximity can confirm the device is within range of its docking station

Accuracy may vary depending on building materials, signal strength and surroundings.

Yes. When within approximately 20 metres of its docking station, the pendant can use Bluetooth proximity to indicate it is at home.

Yes. It can be used in a vehicle. GPS performance may vary depending on signal strength and surroundings.

The Mobile Alarm connects to Global Positioning Satellites to establish its exact location. It will also look for it’s position automatically using wifi when in more built up areas. This in-built feature allows the pendant to be located on Google Maps. When the SOS/Heart help button is pressed not only does the pendant begin calling the emergency contacts, but it also sends each one (mobile numbers) a text message with a link to Google Maps showing the location of the wearer of the pendant. Each of the contacts will then know the location to send help to.

Also anyone knowing the mobile phone number of the pendant can send a simple, location command via text message to it and it will send a reply text automatically showing its location on Google Maps using one of the inbuilt location methods.

How to locate the wearer of the mobile alarm with GPS

When the battery in the alarm drops to 20% (after 4-5 days depending on use) a voice from the alarm will announce “Your battery is low. Please recharge your battery”. To recharge the pendant you just pop it into the charging station until the red light on the side of the alarm stays steady red. A voice from the alarm will announce “Your mobile alarm is charging”. If the wearer forgets to put the alarm onto charge or hasn’t heard the smart voice low battery warning, then by default the alarm will send a “low battery” warning text message to the nominated contact which is usually contact number 1, when the battery drops to 10%. Many people keep the charging station plugged in somewhere in the home. The battery should last 4-5 days if used normally and around 24-48 hours if worn continually away from the home. It uses more power when being worn away from the home than when within range of the Bluetooth charging station. This is because as the wearer moves around outdoors, the built in motion-detector attempts regularly to update it’s position with the GPS satellites, which uses more power. If you’re wondering how much charge is in your pendant you can pick it up and click the bottom side button. The red light will flash once for every 20% of charge. So 3 flashes will mean the battery is between 40% to 60%. 4 flashes would mean 60% to 80% charge. And so on. You can also text the word “battery” (without the apostrophes) to the phone number of your Live Life Alarm and it will reply with the current level of battery charge.

How to charge your mobile alarm

Please watch this video below to see charging tips and what to expect.

If you are concerned that the user of the Mobile Alarm may be forgetful about recharging the pendant by default we turn on a ‘Low battery warning’ feature that will send a text message to the first contact when the battery falls below 10%. That way you can contact the wearer of the pendant to ask them to recharge. If you wanted to you can actually call the pendant to tell the wearer their battery is low. You can easily turn off the low battery warning, text messages by sending a simple SMS command to it from a mobile phone: LOW0

Remember, when the battery drops to 20% the smart voice guide will announce in a clear and loud voice “Your battery is low. Please recharge your battery”.

A Note on Usage

Like a mobile phone, how the alarm is used will affect battery life. In the home, connected to the home charging station by Bluetooth and used only in emergencies, the alarm will last about 4-5 days. If the alarm is taken out of the home or is activated (pressing the SOS/Heart button, calling into or out from the alarm or sending text commands to the device) then the time required between recharges will be lessened.

Yes. The device provides low battery warnings before powering down. By default, the smart voice guide says “Battery is low, please recharge your battery” at 20% battery. If the device powers down and doesn’t receive a charge, it can send a “battery off” text message to a nominated contact.

If the battery is completely depleted, the device will power off. Once recharged, it reconnects automatically and retains settings. If the device powers down and doesn’t receive a charge, it can send a “battery off” text message to a nominated contact.

The device uses a rechargeable lithium-ion battery.

No. The pendant charges in a simple cradle and most users charge it once or twice per week.

The pendant is water resistant for rain and shower use. It is not designed for swimming or submersion. We encourage people to wear the LiveLife pendant in the shower. Just try to make sure it is dry before recharging to avoid damage to the charging pins.

The LiveLife Mobile Alarm is approximately 61mm tall, 42mm wide and 16mm thick. It is lightweight and comfortable for everyday wear.

Yes. It includes a built-in speaker and microphone for clear two-way communication.

You can choose between black and white.

The device is intentionally designed without a screen or keypad to keep it simple, reliable and easy to use in an emergency.

The pendant has a soft, rubber-like outer skin which is easy to grip. It weighs only 42 grams, about the same as three 20 cent pieces. You can put it on your favorite chain if you like or even place it on a key ring. It comes with an adjustable safety lanyard (anti-choking), a belt clip and even a sleek, adjustable wristband giving you plenty of options on how it can be worn.

Yes. You can easily change any of the contact numbers by sending a command in the form of a simple text message to the pendant’s mobile number. Simple instructions are included with the Mobile Alarm’s Quick Start Guide and also on our Downloads page on our website.

Please watch this short video that explains how to change emergency phone numbers.

Please watch this video below to see how to change the emergency contact numbers.

Yes. Your emergency contacts can include any combination of mobiles or landlines. Please be aware though that if a landline number is one of the contact numbers it won’t receive the help text message or the location on Google maps. That is why we recommend if possible that some or all contacts are mobile numbers. Some people’s landline numbers have text to voice on their message bank and so the text message may be converted to a voice message.

Clearer, more natural voice guidance

We upgraded the audio system so the pendant now uses higher-quality sound files. Voice prompts are clearer, louder and easier to understand, especially for older users or in noisy environments.

Now supports 16 languages

The pendant can now speak 16 different languages (English is default), making it more accessible and easier to use for families from diverse backgrounds.

Smarter control of call behaviour

We improved the way the pendant manages calls. The device now automatically limits how long emergency or outgoing calls run, preventing long or accidental call times.

New Power-Off Safety Alerts

If the pendant is turned off—either manually or because the battery is very low—it can now send an alert to the nominated contact. This means carers or family are notified if the device is no longer active, improving reliability and safety.

Clearer alert messages

Power-off alerts now include:

• What happened
• When it happened
• Battery level
• A location link
• This gives carers everything they need to respond quickly.
• More consistent and easy-to-manage alert settings

Alerts for power-off and low battery now work the same way and always go to the key contact you select. This reduces confusion and ensures critical alerts always reach the right person.

The pendant contains a speaker that has clear, loud and high quality sound. When a help call is made and then answered the wearer will hear the other person and be able to talk to them like on a normal mobile phone call. The volume can be adjusted by clicking the up and down volume buttons on the side of the 4GX Live Life Alarm.

Yes. The voice alerts that come from the LiveLife Alarms are available in 16 languages. They are English (default), Mandarin, Cantonese, Greek, Italian, Vietnamese, Korean, Urdu, Spanish, Portuguese, Japanese, Hindi, German, French, Filippino, and Arabic. All these voice alerts are crystal clear and have been pre-recorded by native vocal artists.

To listen to a sample of each language just click on the links below and turn up your sound:

Just call us on 1800 936 774 option 1 or email admin@livelifealarms.com.au or get in touch by LiveChat if you’d like us to load one of these languages for you as the voice alerts your Live Life Alarm makes in an emergency.

If you have a pacemaker, you may not be able to wear your Live Life Alarm around your neck, on the lanyard, due to possible interference with your pacemaker. Instead, you could wear it on the wristband or clothing clip provided or enquire about the Live Life Mobile Watch. If you have any concerns about the simultaneous use of a personal alarm and your pacemaker, we recommend you consult your doctor.

The SOS/Heart help button is recessed making it hard to press accidentally. To activate the help calling sequence the button must be clicked or pressed. It will vibrate and a  voice will announce   “Your mobile alarm has been activated. Click the SOS/Heart button to cancel the call sequence”, to let you know it has been activated. This  smart voice guide   will repeat this sentence twice, allowing you time to click the SOS/Heart button should you wish to cancel the emergency texts and calls before they begin.

It's easy to setup a Do Not Disturb period. Just send the following text message to the mobile number of your pendant: ND1,21:00,07:00 (means low battery voice alerts will not be announced between 9 PM and 7 AM.)

As of March 2025, we send all pendants out with Do Not Disturb set by default between 10 PM and 7 AM. This means there will be no "low battery" voice alerts or incoming calls from unknown phone numbers during this time. Emergency contacts though can still call in. If you want to disable Do Not Disturb, send the SMS text message ND0 to your pendant.

The first year of SIM service is included. After the first year, an annual SIM subscription applies to maintain mobile connectivity.

There are no lock-in contracts.

Checking credit remaining on your Mobile Alarm

With our Telstra SIM card you do not need to check or worry about any prepaid credit, unlike some others who sell alarms that require sim card installation. Your first year of usage* is included in the purchase price. A recharge/subscription  of $90 per year applies each year after the first year. *Under our ‘Fair Use Policy‘ the device is to be used as an emergency device only.

Yes. 24/7 professional monitoring can be added if required.

Yes. The LiveLife Mobile Alarm can be funded under the Australian Government’s Support at Home program where assistive technology is included in the participant’s care plan.

We regularly work with:

• Support at Home providers
• Care coordinators
• Occupational Therapists
• Procurement teams

Provider-ready invoices and documentation are available.

Yes. The LiveLife Mobile Alarm may be funded under NDIS where appropriate. Supporting documentation can be provided.

No. Mobile connectivity is included for the first year. After that, an annual SIM subscription maintains service — there is no need to monitor prepaid credit.

Only the emergency contacts you nominate receive your location when an alert is triggered.

LiveLife does not actively track users.

Location information is transmitted during an alert event. We handle personal information in accordance with Australian privacy laws.

The Live Life Mobile Alarm requires an extensive setup that includes: -Coverage checks on the Telstra Mobile Network. -Supply, activation, installation and testing of the Telstra Mobile Network SIM card. -Allocating the first year’s use on the Telstra Mobile Network. -Pre-programming of up to six emergency contacts and the help text message. -Turning on of optional features like fall detection, listen in and geo-fencing (anti-wandering).

Our Australian-based support team is available for free assistance, contact changes and troubleshooting.

Orders are typically dispatched within 1-2 business days after setup details are received.

Yes, there is a ’30 day return and refund policy’ on the Mobile Alarm in addition to your rights under Australian Consumer Law.

Full details can be viewed on our Refund & Returns page.,

The device includes a 12-month manufacturer warranty.

The cost of setup and delivery is included in the price. Your Mobile Alarm will be sent via Express Post.

Before we setup and deliver your Mobile Alarm we will do a coverage check of the Telstra Mobile Network at the address of the user of the pendant. If the coverage map indicates inadequate coverage at that location we will advise you on other options.

It should be noted however that the coverage maps are not always 100% accurate and black spots in the networks can occur. This a characteristic of all wireless and mobile phone networks. Sometimes a black spot is only discovered by the user when the Mobile Alarm is tested in the user’s home. In this case our Refund & Returns policy  applies where a refund will be offered.

LiveLife Alarms uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for tens of thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

Yes. The LiveLife Mobile Alarm supports independent living, community participation and risk mitigation goals aligned with Support at Home assistive technology funding. We have extensive experience supporting Support at Home providers across Australia.

No. It operates independently using the mobile network.

Yes. We can issue invoices tailored for Support at Home claims and provider procurement systems.

Yes. Fall detection can be enabled, disabled or adjusted based on clinical assessment.