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Privacy policy 2019-02-08T16:18:13+11:00

Privacy Policy

LiveLife Alarms regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all LiveLife Alarms users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact support at info@livelifealarms.com.au.

Collection of Information
In order to use the LiveLife Alarms website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email. Any information collected by LiveLife Alarms is collected via correspondence from you or your company. This may be via the telephone, email, mail, LiveChat on our website or through our website.

Use of Collected Information
Any details collected from LiveLife Alarms customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our website, you can email us at: info@livelifealarms.com.au

Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at: info@livelifealarms.com.au

Orders
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, phone and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you to discuss your order.

Communications
LiveLife Alarms uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at: info@livelifealarms.com.au

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties
LiveLife Alarms may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose. LiveLife Alarms does not share any information with third parties for any unknown or unrelated uses.

Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links
Links on the LiveLife Alarms site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of info@livelifealarms.com.au

Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Refund & Returns Policy

14 day money back guarantee on Mobile Alarm.

Introduction
If for any reason you are not completely satisfied with your purchase we will give you a ‘money-back guarantee’ from the time you receive the goods. Please email us at info@livelifealarms.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which show wear and tear, are damaged after delivery, if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore we advise you take out shipment registration of insurance with your postal carrier. LiveLife Alarms will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Refund amounts (General)
If you return the Mobile Alarm within the ’14 day money-back guarantee’ period we will refund the purchase amount less: $20.00 for the sim card and mobile credit/usage allocation, $15.00 for our postage and packing, $45.00 setup and pre-programming fee and $15 credit card/PayPal transaction fees: TOTAL $95.00

Refund amounts (Coverage)
It is ultimately the user’s responsibility to test their alarm during the ’14 day money-back guarantee’ period and identify any mobile network coverage or signal issues.

We use our best endeavors to ascertain if there is adequate coverage at the location where the user resides. Our standard practice before setting up your alarm is to do a coverage check on the Telstra Mobile Network at the supplied, primary address where the alarm will be used and if necessary also ask the purchaser if they personally are aware of any weak signals inside the residence on devices connected to the Telstra Mobile Network.

We cannot 100% guarantee (similar to any seller of a mobile device) that when the mobile alarm is used inside your residence there will be an adequate signal although we use our best endeavors before delivery to check the coverage. If after testing the user believes there is a weak signal then they should contact us via phone or email before the ’14 day period’ expires in order us to investigate the coverage issue. If after investigating we find the coverage is inadequate and we cannot provide an alternate SIM card and network provider, upon the device being returned we will refund the purchase price less $95 (see above).

Cancellation fee: Mobile Alarm
If you cancel your order before we have begun processing that order and pay via credit card or PayPal we reserve the right to charge you a $15 fee to cover the cost of credit card transaction fees or PayPal transaction fees. If you cancel your order after we have processed your order, but not dispatched it, we reserve the right to charge you additional fees to cover the costs of your prepaid credit and setup and programming .

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