General disclaimers

We have put together the disclaimers below for your convenience. Just click on each tab heading to read specific disclaimers. Please call us on 1800936774 if you have any questions. You can also email admin@livelifealarms.com.au or you can ask your questions using our LiveChat feature.

As a customer and wearer of the Live Life Alarm, you should be aware the device is used as a first-instance alert system designed to notify your preferred and chosen contacts of an emergency situation. It is not guaranteed that by wearing the alarm, help or emergency assistance will arrive within a specific time frame. Live Life Alarms cannot provide any guarantees that assistance through your notified contacts will be immediate.

Live Life Alarms highly recommends 000 always be included as a contact to ensure qualified emergency responders are alerted.

Live Life Alarms highly recommends you program contacts who live nearby, such as neighbours, family members, close friends, care providers, nursing home or aged care facility contacts. Live Life Alarms also recommends that prior to programming your preferred contacts, you engage in a conversation with your proposed contacts to ensure they are capable, willing, able to assist and are suitable to provide assistance in the case of an emergency.

The LiveLife Alarm website contains general information about medical and health matters. The information is not advice, and should not be treated as such.

The medical and health information within this website is published “as is” without any representations or warranties, express or implied. LiveLife Alarms and it employees and/or agents make no representations or warranties in relation to the medical and health information within this website.

Without prejudice to the generality of the foregoing paragraph, LiveLife Alarms does not warrant that:

-The medical and health information on it’s website will be constantly available, or available at all; or

-Any medical and health information on it’s website is complete, true, accurate, up-to-date, or non-misleading.

You must not rely on the information within this website as an alternative to medical advice from your doctor or other health services provider.

If you have any specific questions about any emergency plan, medical or health matters you should consult your doctor or other professional health services provider or personal carer.

You should never delay seeking medical advice, disregard medical advice, or commence or discontinue any medical treatment because of information within this ‘manual’.

Nothing in this legal disclaimer will limit any of our liabilities in any way that is not permitted under applicable law, or exclude any of our liabilities that may not be excluded under an applicable law.

The LiveLife Alarm operates in areas where there is available Telstra mobile coverage. The Telstra Mobile Coverage Maps as prepared and updated by Telstra from time to time (please check the Telstra website for updates on coverage areas), are approximate only and provide areas of coverage that should, in most circumstances, and more often than not, offer reasonable mobile coverage. Customers should always be aware that the mobile coverage maps displayed have been created using tools that predict the likely areas of coverage. Live Life Alarms cannot fully guarantee the accuracy of the Mobile Coverage Maps, nor the reliability of the actual mobile coverage. We strongly recommend in circumstances where you intend to travel outside of major cities and/or towns, you refer to the most up to date available mobile coverage on Telstra’s website to determine whether the Live Life Alarm will have available mobile coverage..

Not every location within the identified coverage areas has been individually tested for coverage. This means that while the footprint of coverage outlined on the maps is generally accurate, there maybe specific areas described as being within a coverage area where a customer’s mobile alarm will not necessarily operate at optimal levels or at all

Coverage could be degraded or non existent in specific locations due to certain physical structures or geographic features or as a result of the device used. Physical structures which may block or inhibit coverage could include basements, lifts, underground car parks, concrete buildings, tunnels and road cuttings. Geographic features which may block or inhibit coverage could include formations such as hills and mountains or even trees. The Live Life Alarm is subject to the same mobile coverage limitations as a mobile phone.

Bluetooth is a technology that allows devices to communicate and share data over short distances only without wires. Bluetooth is great for when you are within a relatively short distance from your home such as outside in the backyard, next door at your neighbours or checking your mail box. Bluetooth location provides an accurate and fast solution to your location during an emergency in and around the vicinity of your home only.

Inside the charging station (or Home Beacon) that you received with your alarm is a Bluetooth 5.0 beacon. Your address can be pre-programmed into the Home Beacon by inputting the latitude and longitude co-ordinates of your home and we pair (or connect) the alarm to the Bluetooth Beacon so that the 2 devices are always connected.

Bluetooth (sometimes referred to as BLE by us) also has less power consumption than other location tools, such as GPS and/or wifi. This is one way we are able to get the Live Life Alarm to last as long as 4-5 days between recharges. Our testing indicates that Bluetooth can be relied upon to provide fast positioning when the alarm is within 25 metres of the Bluetooth beacon (Home Beacon). Once the alarm is outside this range, the Bluetooth capability will not work. However, the alarm will attempt to obtain location via GPS or wifi, which are great alternatives.

Wi-Fi location tracking is a geolocation system that uses the entire Wi-Fi infrastructure (phones, tablets, laptops, and routers) as Wi-Fi access points to determine a device’s location. Wi-Fi location tracking is a good system for geolocation whenever the Global Positioning System (GPS) can’t get the job done or is likely to take longer than Wi-Fi to fix a location. For example, GPS can’t always locate your device when you’re indoors, as the signal coming from GPS satellites may be weak or blocked by the roof or walls. Wi-Fi works by comparing the list of Wi-Fi networks near you to a known list of access points and their locations. In your Live Life Alarm is a wifi chip module and in the case of an emergency, the Live Life Alarm will look for wifi access points to calculate your position. If a wifi location solution can be found faster than using GPS, your wifi location will be reported on Google Maps to your emergency contacts. However, the alarm will always look for a Bluetooth location solution first.

If you find yourself in an area such as a rural setting or out in the country, there is likely to be less wifi access points than in a built up area (such as cities and metropolitan areas). In cases such as these, the Live Life Alarm will more likely resolve to a GPS position for your location.

In the remote possibility a wifi position is reported whilst you are in a rural or country setting,  it is possible the accuracy of your location could be less than ideal.

The LiveLife Mobile Alarm has built-in GPS & GLONAS technology that it can use to fix the location of the pendant with an accuracy range of approximately 2 metres. In order for the GPS functions to operate it requires a line-of-sight connection to satellites in the sky. In some cases, the line-of-sight required to enable and/or operate the GPS may take a few seconds or longer (approximately up to 2 minutes in rare cases) to receive the signal and determine the co-ordinates of the device’s location. In cases where there is no available line-of-sight connection to satellites in the sky (and the GPS function cannot operate), the 4GX Live Life Alarm attempts to obtain location using wifi signal, which is a great solution for when the alarm is out of GPS range but in a relatively built up area – cities, surrounding metropolitan areas and large towns.

If the pendant can fix a wifi location faster than a GPS location then it will report its wifi location rather than GPS location. Underground carparks, lifts, concrete buildings, tunnels and other constructions can block the GPS signal from satellites to the pendant. Live Life Alarms cannot guarantee the device will be able to show its GPS location at all times and the wearer/user must be mindful and aware of the restrictions and/or limitations of GPS.

It is possible that if a wearer of the pendant is in a location where there is no GPS signal, there may also be no available 4GX, 4G or 3G mobile signal meaning the location function of the pendant will not operate till the wearer moves to an area where there is available mobile network coverage. The device is designed with redundancy (Bluetooth, wifi and/or GPS location). This means the device will continue to operate and use all available options when GPS is not available in respect to obtaining location in the case of an emergency. Additionally, the automatic wifi location of the alarm will normally be shown in circumstances where Bluetooth or GPS position is not available or if a wifi location solution is faster.


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