Warranty terms & conditions.

medical alarm system comes with 12 month warranty

12 months warranty
The LiveLife Alarms come with a standard 12 months warranty from date of purchase. If the alarm unit or pendant has a manufacturing defect causing it to fail within the first 12 months of purchase, we will replace it free of charge or refund the purchase price. A printed Warranty document is supplied with your purchase. You can download it here.

Troubleshooting procedure
If your alarm has stopped working please refer to the ‘Troubleshooting’ section of your User Manual that was included with your alarm and check to see the cause of the failure is not due to incorrect operation or that it can be easily rectified. If you no longer have a copy of the User Manual you can download the 3G manual or download the 4GX manual or email us at info@livelifealarms.com.au

How to claim against your warranty
If after consulting the ‘Troubleshooting’ section the alarm is still not working then please contact us by emailing us at: info@livelifealarms.com.au or call us on 1800 936 774 option 2 to arrange to have the alarm returned for a warranty claim assessment. Live Life Alarms is not liable for any indirect or consequential loss or claims.

Circumstances that can void your warranty
Please be aware your warranty can become void if any of the following have occurred:

  • The Alarm unit has been opened or tampered with.
  • The Alarm has been modified or not used in accordance with our instructions.
  • The Alarm has suffered damage from physical impact.
  • The Alarm has been damaged by fire or has been exposed to excessive heat.
  • The Alarm has been used with an incorrect power adaptor.
  • The Alarm has been subject to an incorrect voltage due to lightning or a power surge.
  • The Alarm has been submerged in water.

What if something goes wrong after 12 months?
If the mobile alarm breaks after the first 12 months please send it back to us for repair or replacement. We will only charge you for the cost of repair and shipping. You won’t have to pay full price for a new alarm.

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