Your questions on the Mobile Alarm.
Frequently asked questions
General questions about the LiveLife Mobile Alarm.
The LiveLife Mobile Alarm will provide you and other family members’ peace of mind that when you are home or out in the community that help is just a press of a button away. When you press the SOS help button it firstly texts a help message with your GPS location on Google Maps then starts calling up to 5 emergency contacts one by one (000 can be one of the numbers that is called).
Besides seniors it is used by lone workers, workers who may need to contact security quickly and people with disabilities. Read our applications page for more details.
Facts about the LiveLife Mobile Alarm.
The pendant has a soft, rubber-like outer skin which is easy to grip. It weighs only 35 grams, the same as three 20 cent pieces. You can put it on your favorite chain if you like or even place it on a key ring. It comes with an adjustable safety lanyard (anti-choking), a belt clip and even a sleek, adjustable wristband giving you plenty of options on how it can be worn.
Currently the Live Life mobile alarm comes in matt black or white. Hot pink and blue alarm pendants are available on request.
The pendant is designed to be small, simple to use and lightweight. It operates primarily as a emergency alert system and GPS location device and these functions mean it does not need a screen or keyboard features. It can be programmed by sending text messages to it and this also eliminates the needs for those features.
The SOS help button is recessed making it hard to press accidentally. To activate the help calling sequence the button must be pressed for three to four seconds. It will vibrate to let you know it has been pressed for long enough. After being pressed it will beep for a while to let you know it is activated giving you an opportunity to cancel the emergency texts and calls before they begin.
The Mobile Alarm operates on the mobile phone network just like a mobile phone does. A sim card must be installed, activated and a mobile phone number must be assigned to the pendant.
We install a Mobile Sim card which uses the full, retail Telstra Mobile Network. As part of the setup we will install a Sim card for you. We will allocate to it the first years usage for unlimited emergency text and voice calls. We will supply you with the mobile phone number assigned to your pendant.
With our Telstra SIM card you do not need to check or worry about any prepaid credit, unlike all other companies who sell alarms that require sim card installation. Your first year of usage* is included in the purchase price. A recharge/subscription applies each year after the first year.
*Under our ‘Fair Use Policy’ the device is to be used as an emergency device only.
For the Mobile Alarm to perform its help call, help text and GPS location functions the wearer must be in an area where there is sufficient mobile coverage on the Telstra Mobile Netwrok. Before we complete your order and deliver your Mobile Alarm we will do a coverage test of the address where the pendant will be used. You can find out more about mobile coverage here.
-Coverage checks on the Telstra Mobile Network.
-Supply, activation, installation and testing of the Telstra Mobile Network SIM card.
-Allocating the first year’s use on the Telstra Mobile Network.
-Pre-programming of the five, emergency contacts and the help text message.
-Turning on of optional features like fall detection, listen in and geo-fencing (anti-wandering).
Please watch this short video that explains how to change emergency phone numbers.
We recommend you have a family member or friend included as the first contact (default contact) as the side talk button allows the wearer to call the first contact at any time. When 000 is included as a contact people often have the following calling sequence setup:
1. A family member: perhaps someone who is living close by or is the often the most available to help.
2-4. Another family member, friend, carer or neighbor.
5. 000 Emergency services.
How to test your mobile alarm with 000
Watch this short video that explains how fall detection works.
To turn it off you simply send a command to the pendant via a text message from a mobile phone. Instructions are included.
Also anyone knowing the mobile phone number of the pendant can send a simple, location command via text message to it and it will send a reply text automatically showing its location on Google Maps using the in-built GPS.
How to locate the wearer of the mobile alarm with GPS
Recharging the LiveLife Mobile Alarm.
How to charge your mobile alarm
The Alarm also will vibrate for 10 seconds when the battery is low to alert the wearer to recharge it.
Ordering the LiveLife Mobile Alarm.
Yes, there is a ’14 day return and refund policy’ on the Mobile Alarm. Full details can be viewed on our Refund & Returns page.
Before we setup and deliver your Mobile Alarm we will do a coverage check of the Telstra Mobile Network at the address of the user of the pendant. If the coverage map indicates inadequate coverage at that location we will advise you on other options.
It should be noted however that the coverage maps are not always 100% accurate and black spots in the networks can occur. This a characteristic of all wireless and mobile phone networks. Sometimes a black spot is only discovered by the user when the Mobile Alarm is tested in the user’s home. In this case our Refund & Returns policy applies where a refund will be offered less $80 ($60 setup & handling fee and the $20 cost of Sim card).
The LiveLife mobile alarm comes with a 12 month warranty.