Refund & Returns Policy
14 day money back guarantee on Mobile Alarm.
If for any reason you are not completely satisfied with your purchase we will give you a ‘money-back guarantee’ from the time you receive the goods. Please email us at firstname.lastname@example.org within that time if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods which show wear and tear or are damaged after delivery or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the user. We recommend that you return the product via Registered post and that you pre pay all postage. The user bears any risk of lost, theft or damaged goods during transit and therefore we advise you take out shipment registration of insurance with your postal carrier. LiveLife Alarms will not be responsible for parcels lost or damaged in transit if you choose not to insure.
Refund amounts (General)
If you return the Mobile Alarm in its original condition within the ’14 day money-back guarantee’ period we will refund the purchase amount less: $20.00 for the sim card and mobile credit/usage allocation, $15.00 for our postage and packing, $45.00 setup and pre-programming fee and $15 credit card/PayPal transaction fees: TOTAL $95.00
Refund amounts (Coverage)
It is ultimately the user’s responsibility to test their alarm during the ’14 day money-back guarantee’ period and identify any mobile network coverage or signal issues.
We use our best endeavors to ascertain if there is adequate coverage at the location where the user resides. Our standard practice before setting up your alarm is to do a coverage check on the Telstra Mobile Network at the supplied, primary address where the alarm will be used and if necessary also ask the purchaser if they personally are aware of any weak signals inside the residence on devices connected to the Telstra Mobile Network.
We cannot 100% guarantee (similar to any seller of a mobile device) that when the mobile alarm is used inside your residence there will be an adequate signal although we use our best endeavors before delivery to check the coverage. If after testing the user believes there is a weak signal then they should contact us via phone or email before the ’14 day period’ expires in order us to investigate the coverage issue. If after investigating we find the coverage is inadequate and we cannot provide an alternate SIM card and network provider, upon the device being returned we will refund the purchase price less $95 (see above).
Cancellation fee: Mobile Alarm
If you cancel your order before we have begun processing that order and pay via credit card or PayPal we reserve the right to charge you a $15 fee to cover the cost of credit card transaction fees or PayPal transaction fees. If you cancel your order after we have processed your order, but not dispatched it, we reserve the right to charge you additional fees to cover the costs of your prepaid credit and setup and programming .