Mobile Coverage information

The LiveLife Mobile Alarm comes with a Micro SIM card installed and activated and covers unlimited emergency voice calls and texts for the first year of use. It therefore has it’s own mobile phone number which will be supplied to you in the paperwork you’ll receive with your Mobile Alarm.

Aussie 3G Mobile Coverage
Your SIM card gives you great coverage across the Telstra 3G Mobile Network. This network give the widest coverage across Australia and covers 98.5% of Australia’s population and covers 1.3 million square kilometres.

This network is ideal for a mobile personal medical alarm because of the wide coverage and the fact that the Telstra network has great coverage in metro and rural areas. You can get a good idea of your coverage by checking the coverage map here.

When checking the coverage map enter your street and suburb/town in ‘Enter a location to find’ field. Select “Detailed view” on the right and then select “3G” to see coverage for your mobile alarm.

Finding out if there will be a strong enough signal
Most of the time checking the coverage map will be adequate to ascertain whether the Mobile Alarm will have a strong enough signal inside the home of the user. However as we know some homes can fall within coverage black spots due to hills, buildings and other obstructions.

Ideally there should be between 1 to 2 bars or more on a Telstra connected device inside the home as a guide. If you have a Telstra connected mobile phone that has a weak or inconsistent signal or have had visitors to you home who have experienced a weak Telstra signal you may wish to discuss with us a SIM card from another provider as an alternative.

The recent closure of the 2G mobile networks
Telstra closed their 2G Mobile Network on December 1st 2016. Optus closed their 2G Mobile Network on April 1st, 2017. Many inferior mobile alarms presently on the market continue to be limited to using 2G and therefore those alarms have stopped working.

Why use the 3G network and not the newer 4G network?
The LiveLife Mobile Alarm uses only the ‘Voice’ and ‘Text’ parts of the mobile network. The 4G mobile network is ideal for high speed data, like “surfing” the internet. This alarm does not use any data to perform any of it’s functions and therefore the best mobile network is 3G because it has wider coverage than the present Telstra 4G mobile network.

To find out about Usage Rates and Prepaid Credit click here.

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Mobile Coverage disclaimer

The Telstra Mobile Coverage Maps are approximate only. Actual mobile alarm coverage depends on where you are and the device you are using. Customers should be aware that the mobile coverage maps displayed have been created using tools that predict the likely areas of coverage.

Not every particular location within the identified coverage areas has been individually tested for coverage. This means that while the footprint of coverage outlined on the maps is generally accurate, there will be specific areas described as being within a coverage area where a customer’s mobile alarm will not work.

This is a common characteristic of wireless systems. For example, coverage could be degraded or non existent in specific locations due to certain physical structures or geographic features or as a result of the device used. Physical structures which may block or inhibit coverage could include basements, lifts, underground car parks, concrete buildings, tunnels and road cuttings. Geographic features which may block or inhibit coverage could include formations such as hills and mountains or even trees.

GPS functions disclaimer

The LiveLife Mobile Alarm has built-in GPS technology that it uses to fix the location of the pendant with an accuracy of 2.5 metres. In order for the GPS functions to work it requires a line-of-sight connection to satellites in the sky. For the pendant to receive the signal it needs to be pointed to the sky. It normally takes a few seconds to receive the signal and work out the co-ordinates of it’s exact location. It can take up to 10 minutes to get it’s first fix out of the box.

In the event that the pendant cannot receive the GPS signal it will revert to showing it’s last known position. This is the location of the device when it was last able to fix it’s location by satellite. The device conserves power by only trying to get a GPS fix when the device is moved. Because of this we cannot guarantee that when the device is activated the location given is always the current position at the time of activation or that when someone tries to locate it via text message that it will know it’s current position. With that said, if the device does not know it’s current position it will report it’s last known position. This usually means the alarm has not moved significantly from it’s last known position so in most cases this is actually the true location of the Mobile Alarm.

Underground carparks, lifts, concrete buildings, tunnels and other constructions can block the signal from satellites to the pendant. It is possible that if a wearer of the pendant is in a location where there is no GPS signal that there may also be no 3G mobile signal meaning the function of the pendant will not operate till the wearer moves to an unobstructed location.