Mobile Coverage information
The LiveLife Mobile Alarm comes with a Micro SIM card installed and activated and covers unlimited emergency voice calls and texts for the first year of use. It therefore has it’s own mobile phone number which will be supplied to you in the paperwork you’ll receive with your Mobile Alarm.
Aussie 3G Mobile Coverage
Your SIM card gives you great coverage across the Telstra 3G Mobile Network. This network give the widest coverage across Australia and covers 98.5% of Australia’s population and covers 1.3 million square kilometres.
This network is ideal for a mobile personal medical alarm because of the wide coverage and the fact that the Telstra network has great coverage in metro and rural areas. You can get a good idea of your coverage by checking the coverage map here.
When checking the coverage map enter your street and suburb/town in ‘Enter a location to find’ field. Select “Detailed view” on the right and then select “3G” to see coverage for your mobile alarm.
Finding out if there will be a strong enough signal
Most of the time checking the coverage map will be adequate to ascertain whether the Mobile Alarm will have a strong enough signal inside the home of the user. However as we know some homes can fall within coverage black spots due to hills, buildings and other obstructions.
Ideally there should be between 1 to 2 bars or more on a Telstra connected device inside the home as a guide. If you have a Telstra connected mobile phone that has a weak or inconsistent signal or have had visitors to you home who have experienced a weak Telstra signal you may wish to discuss with us a SIM card from another provider as an alternative.
The recent closure of the 2G mobile networks
Telstra closed their 2G Mobile Network on December 1st 2016. Optus closed their 2G Mobile Network on April 1st, 2017. Many inferior mobile alarms presently on the market continue to be limited to using 2G and therefore those alarms have stopped working.
Why use the 3G network and not the newer 4G network?
The LiveLife Mobile Alarm uses only the ‘Voice’ and ‘Text’ parts of the mobile network. The 4G mobile network is ideal for high speed data, like “surfing” the internet. This alarm does not use any data to perform any of it’s functions and therefore the best mobile network is 3G because it has wider coverage than the present Telstra 4G mobile network.
To find out about Usage Rates and Prepaid Credit click here.