Mobile Network

Mobile Coverage Information

Your LiveLife Alarm comes with a pre-installed Nano SIM designed to support emergency voice calls and texts for the first year.

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Wide Coverage

Australia's Mobile Network

Metro + Rural

Designed for Australia-wide use
Triple Location
Bluetooth, Wi-Fi & GPS

Smart Talk

Two-way voice communication

Mobile Network

Designed for wide coverage

Calls & Texts

Up to 6 emergency contacts

000 Access

Direct emergency services

Check Your Coverage

Your LiveLife Alarm is designed to work where mobile coverage is available. Here's how to check coverage at your location.

Check the Coverage Map

  1. Enter your street and suburb in the search field
  2. Select "Detailed view" on the right side
  3. Check 4G coverage to see if your alarm can connect in your area
Check Coverage Map

Check your signal strength

Ideally 1-2 bars or more on a mobile device inside your home

Test in your usual locations

Check coverage where you spend most of your time

Alternative SIM options

We can discuss other providers if signal is weak in your area

Triple Redundancy

How Your Alarm Finds You

Your LiveLife Alarm is designed to use three location technologies, selecting the fastest and most accurate option available.

Priority 1
Bluetooth 5.0

Designed for fast, accurate location near your Home Beacon

Range: ~25 metres
Priority 2
Wi-Fi Tracking

Designed to locate you indoors where GPS may not reach

Range: Indoor areas
Priority 3
GPS & GLONASS

Designed for precise outdoor positioning

Range: ~2 metre accuracy

Designed for Automatic Failover

When you press the SOS button, your LiveLife Alarm first checks for Bluetooth (fastest near your Home Beacon). If out of range, it tries Wi-Fi positioning. If neither is available, it uses GPS satellites. Your location can then be sent via Australia's mobile network to your emergency contacts with a map link.

As with all mobile devices, coverage can vary depending on location, terrain, buildings, and surrounding environment.

Signal Strength Matters

Some homes may have reduced mobile signal due to hills, buildings, and other obstructions. In areas with weaker coverage, your alarm may still be able to send text messages with your location, even if voice calls are not possible.

Tip: If you or visitors have experienced weak mobile signal at your home, contact us to discuss a SIM card from an alternative provider.

Technical Details

Understanding how each location technology works

Your LiveLife Alarm is designed to connect using Australia's mobile network where coverage is available. Coverage maps are approximate only and provide areas that should, in most circumstances, offer reasonable coverage. Coverage may be reduced or unavailable in specific locations due to: • Physical structures: basements, lifts, underground car parks, concrete buildings, tunnels • Geographic features: hills, mountains, dense tree coverage We recommend checking coverage if you intend to travel outside major cities and towns.
Your LiveLife Alarm uses Bluetooth for fast, accurate location within approximately 25 metres of your Home Beacon (charging station). This is well suited for: • Inside your home • Backyard and garden • Visiting neighbours • Checking the mailbox Your Home Beacon contains a Bluetooth 5.0 chip pre-programmed with your address coordinates. Bluetooth uses less power than GPS or Wi-Fi, helping your alarm last 4-5 days between charges. Beyond 25 metres, your alarm is designed to switch to GPS or Wi-Fi positioning.
Your LiveLife Alarm can use nearby Wi-Fi networks to determine your position—helpful when GPS signals may be blocked indoors. How it works: • Your alarm scans for nearby Wi-Fi access points • Compares them to a database of known locations • Calculates your position and sends it to emergency contacts Wi-Fi tracking is most effective in built-up areas with many access points. In rural areas with fewer networks, your alarm is designed to use GPS positioning instead.
Your LiveLife Alarm uses dual GPS & GLONASS satellite technology, designed for approximately 2-metre accuracy outdoors. GPS requires line-of-sight to satellites, which may take a few seconds to 10 minutes to establish. If GPS is unavailable, your alarm is designed to fall back to Wi-Fi positioning. Locations that may block GPS signals: • Underground car parks • Inside lifts • Concrete buildings • Tunnels Your LiveLife Alarm is designed with triple redundancy: Bluetooth → Wi-Fi → GPS, so it can send the best available location during emergencies.

Ready to Get Protected?

Order your LiveLife Alarm today with first year connectivity included

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