Unlimited EmergencyVoice & Texts

The LiveLife Alarm operates in areas where there is available mobile coverage. Coverage maps are approximate only and provide areas of coverage that should, in most circumstances, offer reasonable mobile coverage. Customers should always be aware that coverage maps are created using tools that predict likely areas of coverage. We cannot fully guarantee the accuracy of coverage maps, nor the reliability of actual mobile coverage. We strongly recommend that if you intend to travel outside of major cities and towns, you refer to the most up-to-date coverage information to determine whether the LiveLife Alarm will have available coverage.

Not every location within identified coverage areas has been individually tested. This means that while the footprint of coverage outlined on maps is generally accurate, there may be specific areas described as being within a coverage area where your mobile alarm will not necessarily operate at optimal levels or at all.

Coverage could be degraded or non-existent in specific locations due to certain physical structures or geographic features. Physical structures which may block or inhibit coverage include basements, lifts, underground car parks, concrete buildings, tunnels and road cuttings. Geographic features which may block or inhibit coverage include formations such as hills and mountains or even trees.

Bluetooth is a technology that allows devices to communicate and share data over short distances only without wires. Bluetooth is great for when you are within a relatively short distance from your home such as outside in the backyard, next door at your neighbours or checking your mailbox. Bluetooth location provides an accurate and fast solution to your location during an emergency in and around the vicinity of your home only.

Inside the charging station (or Home Beacon) that you received with your alarm is a Bluetooth 5.0 beacon. Your address can be pre-programmed into the Home Beacon by inputting the latitude and longitude coordinates of your home, and we pair (or connect) the alarm to the Bluetooth Beacon so that the 2 devices are always connected.

Bluetooth (sometimes referred to as BLE) also has less power consumption than other location tools, such as GPS and/or Wi-Fi. This is one way we are able to get the LiveLife Alarm to last as long as 4-5 days between recharges. Our testing indicates that Bluetooth can be relied upon to provide fast positioning when the alarm is within 25 metres of the Bluetooth beacon (Home Beacon). Once the alarm is outside this range, the Bluetooth capability will not work. However, the alarm will attempt to obtain location via GPS or Wi-Fi, which are great alternatives.

Wi-Fi location tracking is a geolocation system that uses the entire Wi-Fi infrastructure (phones, tablets, laptops, and routers) as Wi-Fi access points to determine a device's location. Wi-Fi location tracking is a good system for geolocation whenever the Global Positioning System (GPS) can't get the job done. For example, GPS can't always locate your device when you're indoors, as the signal coming from GPS satellites may be weak or easily blocked.

Wi-Fi works by comparing the list of Wi-Fi networks near you to a known list of access points and their locations. In your LiveLife Alarm is a Wi-Fi chip module, and in the case of an emergency, the alarm will look for Wi-Fi access points to calculate your position. If a Wi-Fi location solution can be found faster than using GPS, your Wi-Fi location will be reported on Google Maps to your emergency contacts. However, the alarm will always look for a Bluetooth location solution first.

If you find yourself in an area such as a rural setting or out in the country, there is likely to be less Wi-Fi access points than in a built-up area (such as cities and metropolitan areas). In cases such as these, the LiveLife Alarm will more likely resolve to a GPS position for your location. In the remote possibility a Wi-Fi position is reported whilst you are in a rural or country setting, it is possible the accuracy of your location could be less than ideal.

The LiveLife Mobile Alarm has built-in GPS & GLONASS technology that it uses to fix the location of the device with an accuracy range of approximately 2 metres. In order for the GPS functions to operate it requires a line-of-sight connection to satellites in the sky. In some cases, the line-of-sight required to enable and/or operate the GPS may take a few seconds or longer (up to 10 minutes in some cases) to receive the signal and determine the coordinates of the device's location.

In cases where there is no available line-of-sight connection to satellites in the sky, the LiveLife Alarm attempts to obtain location using Wi-Fi signal, which is a great solution for when the alarm is out of GPS range but in a relatively built-up area – cities, surrounding metropolitan areas and large towns.

In the event the device cannot receive the GPS signal it will show its Wi-Fi position, if available. Underground carparks, lifts, concrete buildings, tunnels and other constructions can block the GPS signal from satellites to the device. LiveLife Alarms cannot guarantee the device will be able to show its location at all times and the wearer/user must be mindful and aware of the restrictions and/or limitations of GPS.

It is possible that if a wearer of the device is in a location where there is no GPS signal, there may also be no available mobile signal meaning the location function will not operate until the wearer moves to an unobstructed location. However, the automatic Wi-Fi location of the alarm will normally be shown in these circumstances rather than GPS position. The device is designed with redundancy (Bluetooth, GPS and/or Wi-Fi location) in mind with respect to obtaining location in the case of an emergency.