Option 2 - The Smart Option
Pay as you go credit – From $15 a Year.
As part of your purchase your Mobile Alarm comes with an installed SIM card. This SIM card has very good coverage across Australia but not as much as the full Telstra network. Along with a mobile phone number for your pendant you will have a prepaid credit amount of $20 loaded. This will be applied to your ‘Pay As You Go’ account. This credit lasts for 365 days from activation or until it’s used up. We’ll set it all up for you so your alarm is ready to go out of the box. After the first year or when your credit expires simply apply a $15 recharge voucher to keep your Mobile Alarm active for up to another year. This is easy to do – it can be done by either logging into the mobile account we set up for you, clicking the recharge button on the free app on your mobile phone or tablet or by applying a $15 voucher from a local store.
Checking and topping up your credit
It is a good idea to check on your remaining credit regularly to make sure you have enough remaining and haven’t run out. You can do this online, by checking the app or by calling the 1300 number included in your package paperwork. We’re unable to top your credit up for you due to privacy reasons. Remember the Mobile account is in the purchasers name and we do not keep a record of how much credit you have remaining.
What happens if my prepaid credit runs out?
If the credit runs out the pendant will not be able to call out to the emergency contact numbers and send the help text messages. Other features that require voice calls and text messages will not operate until you top up with some more prepaid credit.
How much credit will the pendant normally use?
When you use the Mobile Alarm simply as a medical type alert when help is needed, the $15 can be enough to last a whole year. You use credit up when the pendant dials out to your emergency contacts and someone answers. You also use credit up when the pendant sends text messages. Incoming calls are not charged for.
What could cause the pendant to use credit much quicker?
The main way you can use up your credit quicker is by using the ‘Side Talk Button’ feature. This features allows you to press the side ‘Talk’ button and make a call to a nominated person in your emergency contact list. When you do this you are using the pendant just like a mobile phone and normal call charges of 12c per minute apply.