When a fall alarm calls your phone,

When a loved one activates their personal alarm, it can be distressing not to be able to reach them immediately. However, it’s crucial to remain calm and take the necessary steps to ensure their safety and well-being. Here are some actions you can take when you can’t physically get to your loved one right away after they’ve activated their personal alarm:

1. Stay Calm and Assess the Situation:
   
   

   Begin by collecting as much information as possible about the situation. Determine the reason the alarm was activated if you can. Was it due to a fall, a medical emergency, or another reason? Understanding the situation will help you decide the best course of action.

2. Contact Emergency Services:
   
   

   If the situation seems to be an emergency, don’t hesitate to call local emergency services immediately. Provide them with crucial information such as your loved one’s location, any known medical conditions, and the nature of the emergency, if known.

3. Reach Out to Nearby Contacts:
   
   

   If you’re unable to get to your loved one, reaching out to neighbours, friends, or family members who are nearby can be immensely helpful. They may be able to check on your loved one and provide assistance until you or emergency services arrive.

4. Utilize the Personal Alarm Monitoring Service:
   
   

   Some of the LiveLife personal alarms are connected to our monitoring service. Contact the service to inform them of the situation and inquire about any updates. They might already be in communication with your loved one or emergency services.

5. Communicate With Your Loved One:
   
   

   If possible, try to call your loved one. Sometimes they may be able to answer and provide more details about their situation. Even a brief conversation can give you reassurance or key information that could aid in addressing their needs.

6. Have a Plan in Place:
   
   

   Once the immediate situation is under control, it’s important to prevent similar occurrences in the future by creating a comprehensive emergency response plan. This plan should include a list of emergency contacts, medical information, and instructions on what to do in various emergency scenarios.

7. Stay Informed:
   
   

   Keep abreast of the situation and maintain communication with those involved in the response, whether it's emergency services, neighbours, or monitoring services. Knowing what’s happening can help you feel more in control and ready to offer the necessary support once you can physically be there.

8. Review and Update Regularly:
   
   

   After resolving the immediate situation, take time to review what happened and improve your response plan. Ensure that all involved parties understand their roles and responsibilities should the alarm be activated again in the future.

While not being able to physically reach your loved one during an emergency can be distressing, taking these proactive steps can help ensure their well-being and provide peace of mind for both you and your loved ones.

As individuals age, the risk of experiencing falls increases significantly. Falls are a leading cause of injury among older adults, leading to fractures, hospitalization, and a loss of independence. Reducing future fall risk is crucial for ensuring the safety and well-being of our aging population. Fortunately, there are several key professionals and support networks that play vital roles in mitigating this risk.

1. Healthcare Providers:
   
   

   Primary care doctors and specialists are often the first line of defense in fall prevention. They can assess an individual's risk factors for falls, including chronic conditions like osteoporosis or arthritis, medications that may cause dizziness, and vision or balance issues. Healthcare providers can prescribe appropriate interventions such as medication adjustments or referrals for further assessment and treatment.

2. Geriatricians:
   
   

   These are specialists who focus specifically on the health care of older adults. They are uniquely qualified to evaluate all aspects of an elderly patient's health, including those that contribute to fall risk. Geriatricians can coordinate comprehensive care plans that address multiple contributing factors to potential falls.

3. Physical Therapists:
   
   

   Physical therapists are instrumental in fall prevention. They design individualized exercise programs that improve strength, balance, flexibility, and coordination — all critical components in reducing fall risk. Through guided therapy sessions, they help individuals gain confidence in their mobility and stability.

4. Occupational Therapists:
   
   

   An occupational therapist can assess an individual's home environment and daily routines to identify potential hazards. They recommend modifications and adaptations, such as grab bars in the bathroom or removing loose rugs, to create a safer living space. Additionally, they teach techniques to assist in daily activities, reducing the risk of falls.

5. Nutritionists:
   
   

   Proper nutrition plays an important role in maintaining bone density and muscle strength. Nutritionists can help individuals maintain a balanced diet rich in calcium and vitamin D, which are essential for bone health. They also monitor hydration levels, as dehydration can lead to dizziness and increased fall risk.

6. Community Exercise Programs:
   
   

   Local community centres and senior organizations often offer exercise classes specifically designed for older adults. Programs like Tai Chi and yoga are particularly beneficial for improving balance and coordination, crucial components in fall prevention.

7. Family and Caregivers:
   
   

   Family members and caregivers provide invaluable support in fall prevention. They help by ensuring the home environment is safe, monitoring health changes, and assisting with mobility. Their involvement is crucial in encouraging adherence to prescribed exercise and health routines.

8. Fall Prevention Clinics:
   
   

   These specialized clinics offer in-depth assessments by a team of interdisciplinary professionals. They provide tailor-made fall prevention plans addressing individual risk factors through a combination of therapy, medication management, and environmental modification.

Reducing fall risk is a collaborative effort involving healthcare providers, therapists, dietitians, community programs, and family support. By working together, these professionals and caring individuals create a safer environment and promote healthier lifestyles for older adults, significantly minimizing the risk of falls and enhancing quality of life as individuals age gracefully.

The pendant and watch contain a speaker that has clear, loud and high quality sound. When a help call is made and then answered the wearer will hear the other person and be able to talk to them like on a normal mobile phone call. The volume on the pendant can be adjusted by clicking the up and down volume buttons on the side of the device.

Yes. You can easily change any of the contact numbers by sending a command in the form of a simple text message to the LiveLife alarm's mobile number. Simple instructions are included with the Mobile Alarm’s Quick Start Guide and also on our downloads page on our website.

Pendant Downloads
Watch Downloads

Please watch this short video that explains how to change emergency phone numbers.

The pendant and watch have a built-in fall detection feature that is designed to detect unbroken falls or the kind of fall more likely to result in unconsciousness. It measures the impact, angle and speed of a fall in order to ascertain if a fall has probably occurred. When it detects a fall the device will announce in a loud, clear voice “Fall has been detected, click the SOS/Heart button to cancel the fall alert sequence”. This will be repeated twice before sending out ‘fall down alert’ text messages to the programmed emergency contacts and the alarm will then start calling them. Fall detection technology is not perfect and false alarms can occur, however, the wearer will be given the chance to cancel the fall alert if it is a false alarm. Fall detection can be made less or more sensitive by the user. The LiveLife Alarm (pendant or watch) cannot detect every fall, as every fall is different. For example, It may not be activated automatically if someone's fall is blocked by an object, they brace themselves as they fall or perhaps if they slump or roll to the floor. If you are conscious and able to, it is recommended to press the personal alarm manually, with one short, sharp press. If you have a watch, hold down the side button. In your user manual you will find instructions on how to increase or decrease the sensitivity of the fall detection on your LiveLife Alarm. You can read more about how fall detection works by clicking here.

Watch this short video that explains how fall detection works.