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Since 2016, LiveLife Alarms have been providing personal alarms to Australians nationwide that are monitored by family and friends. This year we introduced a new service offering: Professional Monitoring by LiveLife Alarms.
With no lock-in contracts, the LiveLife Professional Monitoring model is designed to be flexible. New and existing customers can opt into the monitored model for as little as one month before returning to the family and friends model. This is perfect for when your family and friends are not available, for example, during holidays. For those needing ongoing support, we offer discounts for bulk payments (three or more months in advance).
What is a professionally monitored model?
On the professionally monitored model, your personal alarm connects you to a monitoring centre. When activated, the alarm alerts the operators, who are ready to assist 24/7. These operators have access to your essential personal information, like your address, emergency contacts, and medical records, which is crucial for providing the best support. In medical emergencies, this information can be shared with the ambulance staff to ensure you receive appropriate care.
Benefits of Professional Monitoring by LiveLife Alarms
| #1 Flexibility | #2 Rapid Response | #3 Lifetime Support |
|---|---|---|
| Our service allows you to switch plans as your situation changes to ensure that you always receive the right assistance and continue to feel safe. | Our monitoring centre responds to alerts within 60 seconds, with highly trained staff ready to assist. | All our alarms come with free lifetime support, directly from our Australian-based office in New South Wales. |
How does it work?
Activation
Press the SOS button on your alarm if you feel unwell. The alarm will also activate automatically when a fall is detected.
Assessment
Within 60 seconds, a team member will contact you through your alarm. They will verify your location and ask if you require assistance. In case of a false alarm, simply inform the team member. We will be happy to know that you are okay.
Assistance
If help is required, a team member will contact your next of kin or send an ambulance. Our monitoring centre supports conference calls, so you can have a three-way conversation with the operator and the Emergency Services.
Ongoing Support
We stay on the line with you until help arrives. Then, we will notify your next of kin if you are taken to the hospital, even if they are interstate or overseas. If you are unable to speak, we will know that help is needed and will send an ambulance to your location.
Who is it for?
Professionally monitored alarms are ideal for people who need extra assistance, for example, people with chronic medical conditions, people living with disabilities, and people who don’t have family and friends nearby to support them in case of emergency. It offers peace of mind, knowing that help is always available.
What are the costs involved?
The costs associated with the professionally monitored model can vary depending on the alarm model and payment frequency you choose. If you are an existing LiveLife Alarms customer, you are not required to purchase a new device. Our monthly monitoring fee is $39. If you require ongoing support, we offer discounts to ensure it is affordable. For more information, send us a message via our website or call us on 1800 936 774.
Experience peace of mind with the LiveLife Alarms Professional Monitoring service. Whether you’re a new customer or already using our alarms, we offer flexible and reliable support when you need it most. Visit our website for more information or call us 1800 936 774.
